Four years ago, 6 months into our new-to-us Subaru Legacy, our Legacy blew a head gasket. If you've experienced this problem you know that it is a major problem and cost. In fact the cost was estimated at over $3000. At the time our Legacy had 140,000km on it and was 40k out of warranty.
We took it to the dealer for repair with the expectation of having to foot the entire bill. We were amazed, two days later, when the service guy at Fox Subaru called us and told us that Subaru was going to cover the entire bill. I had no expectation of this and would have begrudgingly paid the entire bill myself. Fox went out of their way to try to get me a deal. To this day I have nothing but positive things to say about Subaru despite the fact that my Legacy continued to have other mechanical problems (including a second head gasket!)
Fast forward to Christmas 2011. Coming home from a Boxing Day party our Torque converter went on our Jeep. This manifested with it slipping out of gear, going up a hill, and never returning. We had the Liberty towed in to the nearest Jeep dealer (Dobson Chrysler).
The service at Dobson was actually pretty good. They kept me informed, they were pleasant and they fixed the problem. The total cost was $2600.
This was the second major problem I had on the Jeep in just over 5000km. A full Turbo rebuild in October wasn't exactly cheap. However, this time, I was (only) 5000km over warranty. I called Chrysler hoping that they might help me out considering the problems I had and how close it was to warranty. Alas, they called me back and wouldn't do anything to help.
So, lesson learned? Subaru helped out way beyond what would reasonably be expected and Chrysler wouldn't do anything when (I think) it would have been reasonable.
I still enjoy driving my Jeep but I'm just not sure I would buy another. I wonder if Subaru would take it on a trade??
Chrysler still needs to develop or design cars for Canadians. They just can't import their models and expect it to sell well.
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